How to fix your computer if your computer was infected Spyware?

1. Install Anti-Spyware (or download trail or beta Anti-Spyware from our tech support -> tool section)
2. Scan your computer in “full scan mode”.
3. Remove the Spyware
4. Reboot your computer
5. Scan your computer again

Is your computer clean at this point? If not, try the following.

1. Right click on the bug one by one, write down the full path such as c:\Windows\System32\vx3x.nls
2. Manually delete that file
3. If you can’t find the file, it might be on a hidden folder. You need to unhide the folder first before you can delete it.
4. Open “My Document” folder, click “tools”, click “Folder Options”, click “View” Under hidden files and folders” Do the followings.
   1. Check “Show hidden files and folders”
   2. Uncheck “Hide extension for known file type”
   3. Uncheck “Hide protected operating system files”
5. Now, you can see some files and folders that are invisible before. You should be able to find the files that you want to delete.
6. If you still can’t delete, it means the file was a “read only” file. You need to change it.
7. Right click on the file that you want to delete, click “Properties”, uncheck “Read Only”
8. You should be able to delete the file.
9. After you delete the files, you need to empty your “Recycle Bin” because they are still on your computer until you empty your recycle bin.
10. If you still can't delete this file, it means this file is running or executing. You need to logon Windows under safe mode.
11. Reboot your computer when you first see the display press F8 couple times. You will see a menu instead of Windows XP logo. Pick "Safe mode" and hit enter.
12. When your computer enter safe mode, you can then try to delete the file again.
13. Run the Anti Spyware software again to make sure your computer is clean.
14. Once your computer is clean, power off your computer (do not just reboot).

How to fix your computer if your computer was infected Virus?

1. Install Anti-Virus software
2. Scan your computer in “full scan mode”.
3. Remove the Virus
4. Reboot your computer
5. Scan your computer again

Is your computer clean at this point? If not, try the following.

1. Right click on the bug one by one, write down the full path (such as c:\Windows\System32\vx3x.nls)
2. Manually delete that file
3. If you can’t find the file, it might be on a hidden folder. You need to unhide the folder first before you can delete it.
4. Open “My Document” folder, click “tools”, click “Folder Options”, click “View” Under hidden files and folders” Do the followings.
   1. Check “Show hidden files and folders”
   2. Uncheck “Hide extension for known file type”
   3. Uncheck “Hide protected operating system files”
5. Now, you can see some files and folders that are invisible before. You should be able to find the files that you want to delete.
6. If you still can’t delete, it means the file was a “read only” file. You need to change it.
7. Right click on the file that you want to delete, click “Properties”, uncheck “Read Only”
8. You should be able to delete the file.
9. After you delete the files, you need to empty your “Recycle Bin” because they are still on your computer until you empty your recycle bin.
10. If you still can't delete this file, it means this file is running or executing. You need to logon Windows under safe mode.
11. Reboot your computer when you first see the display press F8 couple times. You will see a menu instead of Windows XP logo. Pick "Safe mode" and hit enter.
12. When your computer enter safe mode, you can then try to delete the file again.
13. Run the Anti Spyware software again to make sure your computer is clean.
14. Once your computer is clean, power off your computer (do not just reboot).