|
|
Jetta Technical Support
Technical Support
Resources
|
|
|
|
Software issues
or not sure start here: |
 |
Remove Virus
and Spyware
If you experience
slow, pop up, error messages, un-known short cuts, unwanted
tool bars etc. Follow the link for more details.
System
Restore
When your computer is not working
properly, you can always restore back to earlier restore point.
(This function is only supported if you have Windows XP in your
computer.)
Repair your Windows
If system restore
does not work, you need to perform Windows XP repair. Follow
this link for more details. |
|
Hardware issues start
here: |
 |
Knowledge Base:
Search three very useful
knowledge bases that can help you research the problem and
guide you to a solution. |
 |
Submit Question
Online:
When you have a
question, you can submit the question online. Our technical
support will answer your question as soon as they can. |
 |
Phone
Support:
Calling our tech support
at 800-445-3882 x118 from 9:00am to 5:30 pm EST Monday
through Friday.
|
 |
Repair Request:
If your Jetbook has a
hardware issue, you can request a RMA number from our online
Repair Service link.
 |
Before sending your
computer for repair, please back up every thing on
your computer. Jetta is not responsible for any data
loss during the repair. To back up the keys of
programs on your computer, please use this
free useful tools. You can export all your
program keys from the software license section. |
| |
|
 |
Repair Status:
If you need to know the
repair status, you can trace service of your laptop online. |
|
|
|
|
|
|
>> System Recovery
-
Roll back to your earlier registry file:
System Restore
(if you install a software and cause
problem, you can't un-install this software, you might need to
do this)
>> Product Key Backup
- Export all your product keys
from your computer:
NewKeysRetriever.exe
From time to time, you might need to
re-install Windows XP. First of all, you need to export all
product keys of program installed in your computer. Use this
useful tool to do the job. Open this program after installation.
Go to software -> License -> then export license to a .txt
file.
>> Spyware Removal & Registry
Clean Up
- SystemMechanic5 Pro 30
day trial:
SystemMechanic5Pro.exe
-
Spyware Removal:
Ad-Aware 6.0 trial
(If you have spyware on your laptop, use this to clean them up) -
Spyware Removal:
Microsoft Anti-Spyware Beta 1
Anti-Spyware software from
Microsoft - Registry file fix:
Tune up Utility Trial
(If your registry has been corrupted you can use this program to attempt to fix it.
- Turn off the autorun
processes:
Autorun.zip
Every time you install an application, the application install
an auto run program in your Windows Stat up. Most of the time
these auto run programs are not necessary. They slow your
computer down tremendously. You can use this utility to turn it
off or on easily.
>> Bootable CD Image
-
Boot from CD:
Bootable CD Image (2MB)
(Need to upgrade BIOS but do not have floppy, use this to make a bootable CD so that you can boot to DOS mode.)
>> Others
- Microsoft Internet Explorer 6
with Service Pack 1:
Ie6setup.exe
|
|
|
|
|
All of the programs listed above in the Tools section are either 30 day trail version or free utilities. They are listed because we have found them useful and we think they might help some of our customers with their
software issues. If you like them, then please purchase the license from the appropriate manufacturers. Jetta does not warranty or provide technical support for these tools.
|
|
|
|
Products
|
PRODUCTS |
|
Use our convenient product finders to find the right Jetbook
Product Spec Finder
Product Finder by Feature
|
|
|
|
|
