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RMA Policy
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Repair Request |
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Once you have sent your Jetbook for
RMA service, you can trace your RMA status online anytime and anywhere
by clicking RMA STATUS.
Before
tracing your RMA status, please have your RMA number( Return Merchandise
Authorization Number) ready. If you forgot your RMA number, then send an e-mail to rma@jetta.com
including your name, your phone number and the
Serial Number of your
laptop to request the status of your RMA.
| Click
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to proceed
if you already read the policy. |
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Return Merchandise
Policy
(Please scroll down this page
and read this policy
carefully)
Return Procedures:
1. A Return Merchandize Authorized number will be e-mailed to you
after the RMA request form is submitted.
2. Pack the computer carefully, list the items you are sending back.
3. Write the RMA number on an easily seen location on the outside box.
4. Mail it to Jetta Repair Center at
following address
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51 Stouts Lane, Suite 5
Monmouth Junction, NJ 08852
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Special Terms:
| 1. |
No RMA number will be issued without SERIAL NUMBER |
| 2. |
Issued RMA number is only good for
15 days. Units shipped next day air gets higher priority. |
| 3. |
Merchandise returned without a RMA
no. or with voided RMA no. will be rejected and returned |
| 4. |
All warranties based on original
purchased date. |
| 5. |
Merchandise which is damaged by
customer will be considered out of warranty. |
| 6. |
Jetta will not be liable for missing
goods or any damages during transportation. |
| 7. |
COD package will be refused (no
exception) |
| 8. |
If problem is not hardware related
or problem can not be found, $95 handling charge will be applied.
Sender will also be responsible for the freight back. If there is
virus infection, Jetta will do its best to remove the virus, but do
not guarantee it. |
| 9. |
Jetta do not guarantee 100%
compatibility on any software that is released after the machine
sold, especially with proprietary, personally developed software. |
| 10. |
All out of warranty parts replaced
have 6 months warranty. |
Notes:
| 1. |
Backup all your files before sending computer, Jetta is not responsible for files in the computer. |
| 2. |
There is a three to four working
days turnaround time in general. |
| 3. |
Parts changed in all out-of-warranty
systems will have 6 month warranty. |
| 4. |
Warranty will not be extended if it
is warranty repair. |
| 5. |
Labor fee, $95 per system for out of
warranty repairs or inspection. |
| 6. |
Out of warranty RMAs left at Jetta's repair center for over 6 months will be forfeited. |
Please click on "Accept Button" if
you agree with this policy.
(Click this button to proceed) |
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Products
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PRODUCTS |
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